Terms and Conditions - Centro Internacional Antonio Machado

Registration, Payment, and Cancellation Policy

Once the online enrolment process has been completed, upon payment of the booking fee or the full tuition fee, the student and participants in the cultural events agree to the following terms and conditions.

A. Spanish Language and Culture Courses

1. Description of the enrolment process

You must complete the online form and submit it.
Make the payment for the pre-booking and/or booking as indicated on the website or by the centre itself.
Once payment has been made, the centre will email instructions on how to take a placement test, which the student must complete without the use of AI and submit to CIAM at least 14 days before the start of the course.

2. Terms of payment for Spanish language and culture courses

To reserve your place in a course a pre-payment of 150€ is necessary. If your course includes accommodation, this pre-payment will be at least 200€.
For Customized Courses or One-to-one classes, the pre-payment may be different. In whichever case, the advance will not exceed 50% of the total price of the course. The pre-payment is part of the total price and will be discounted from the total cost.
The pre-payment can be made in cash, by credit card (Visa or MasterCard), or by bank transfer (any bank commissions or fees are paid by the student).
The rest of the payment should be made before the first day of class.
The student will be registered in the school once their registration form has been processed and approved and the advance payment has been received.
CIAM reserves the right to reject registration to any student, which would be communicated to the student upon their registration attempt.
Any payment received without the prior approval of the registration form will be rejected.
If the student needs confirmation from the school in order to apply for scholarships or financial aid via third parties (i.e. governments, home university, etc.) the advance payment will be the total cost of the program. In this case, we will only accept payment via bank transfer.

3. Enrolment conditions for Spanish language and culture courses

The student must take a placement test (level test) at least 14 days before the course begins. Instructions on how to take the test will be sent by email once your registration and advance payment of the enrolment fee have been verified. CIAM will place the student according to their level. Any level change or schedule change will have to be approved by the Academic Coordinator and is subject to availability.
CIAM will inform the student of their class schedule and academic program the week before their course begins. CIAM reserves the right to change the student’s schedule without prior notice.
Violence or lack of respect towards other students or employees of tCIAM (i.e. for religious reasons, because of gender or sexual orientation) will result in immediate expulsion of the student.
To receive a Certificate of Completion the student must attend at least 80% of their scheduled classes.
Due to unforeseen circumstances that may arise, the schedule of classes may be changed at any time.
It is not possible to change the type of course once registration has been completed and approved.

B. Cultural events

1. Description of the registration process for cultural events

Complete the online form and submit it.
Pay the registration fee as indicated on the website.
Once registration is complete, CIAM will send further details regarding the programme of events.

2. Conditions relating to cultural events

To obtain a certificate of attendance for the event, participants must attend at least 80 % of the total duration of the event.
It is not possible to change the type of event once registration has been finalised.

Returns and right of withdrawal

Returns and rigth of withdrawal
Students or participants have the right to withdraw. in accordance with the relevant legal provisions. Requests for a refund or withdrawal must be submitted in writing, by email, in an unambiguous and complete manner (i.e. including all the candidate’s personal details), within 14 calendar days of the date of enrolment and payment.
Once the candidate has notified CIAM of their decision to withdraw, CIAM will send an acknowledgement of receipt as soon as possible.
In the event of withdrawal, provided this is notified within 14 calendar days of the date of registration and payment, all payments made by the candidate will be refunded without undue delay and, in any event, within 14 calendar days of the date on which CIAM is informed of the decision to withdraw from registration. This refund will be made using the same payment method used by the candidate for the initial transaction.

Cancellation policy

The candidate shall be entitled to a refund of the fee paid for enrolment on a course or at an event, provided that the course or cultural event for which they have enrolled has not yet taken place, in accordance with the following conditions:

If the cancellation request is received 21 days or more before the start date of the course, CIAM will reimburse the student 50% of their advance payment (minus any registration fees and possible administrative costs).
If the cancellation request is received within 21 days of the start date of the course, the Centro Internacional Antonio Machado will not reimburse the student at all.
If the cancellation relates solely to accommodation, the notice period for a refund of the amount paid is 14 days prior to the booked arrival date. Where a cancellation or change is made outside this notice period, the full amount for the booked accommodation must be paid, unless CIAM is able to fill the vacancy with another student.
If the cancellation request affects a course that needs confirmation from a third party because of scholarships or financial aid (i.e. governments, universities, etc.) we will require official documentation from that third party responsible for payment in order to make the reimbursement (minus 100€ in taxes and possible administrative expenses).
We will not reimburse the cost of courses or parts of the course missed due to sickness, early leave, late arrival, etc.
In the event that CIAM cancels the course or the event, all fees paid in advance will be refunded.
CIAM will be closed during public holidays in Soria and will observe any holidays posted in the scholastic calendar. The Centro Internacional Antonio Machado will not reimburse students for missed classes and reserves the right to offer alternate courses during those days. Individual Courses will be rescheduled.

Responsibility

CIAM accepts no liability for accidents occurring outside the school premises if the activity was not organised by the school.
CIAM is not liable for any theft that befalls our students, be it inside or outside of our school.

Insurance

Course fees include accident and third-party liability insurance covering accidents occurring during teaching hours, school trips and cultural and extra-curricular activities
Tuition does NOT include a health insurance. In case a students needs it, CIAM will guide them to contract it.

Accommodation

The student should communicate their anticipated time of arrival to Soria at least one week prior to the start of the course.
The student must abide by any rules established by the host family or student dormitory. Failure to do so will result in expulsion from accommodation.
CIAM reserves the right to change the student’s accommodation without previous warning before their arrival to a room equal to or superior in quality at no additional cost.
If a student requests a change to their accommodation, a fee of 30 euros will be charged. Upon request, changes will only be possible subject to availability. If the change involves additional costs, the student will be informed and must pay these before the change is made.

Airport Pickup/Drop-off

Transfer prices apply to a single journey (from/to the airport or from/to your accommodation or school) and are per person or per group.
The student should communicate the arrival time of their flight at least one week prior to their trip.
Please notify CIAM about any change in your itinerary. In the event of a change in arrival time after normal business hours, the student should communicate directly by telephone (at the number that will be provided) with the person responsible for your pickup.
The person picking up the student will wait at the airport a maximum of 90 minutes after the communicated arrival time. If the student does not show up or communicate with the person waiting to get them after 90 minutes, the service will be voided. In any case, the student must pay for the service.

Visas

Citizens of the European Union do not need any type of visa to attend our courses.
Citizens who do not pertain to the European Union should obtain information regarding studying in Spain through the nearest Spanish Embassy or Consulate.
If the student requests a letter confirming their study at our school to request a visa, the advance payment must be 100% of the total cost of the program.
CIAM will only write these letters for courses that meet during at least 20 class hours per week.
Once CAIM has received the advance payment, we will send a confirmation letter to the address provided by the student.
The student bears the sole responsibility for requesting a visa.
CIAM recommends that the student begin the visa process as early as possible.
CIAM is never responsible in the case a student is denied a visa.
If the student is unable to attend our course because the visa request was denied, they or their representative must present the official document of denial (with date, signature, and stamp) sent by the Spanish Consulate or Embassy, where it clearly states the student’s name, passport number and visa requested.
To receive a refund of the advance payment, you must notify CIAM of the cancellation in writing (together with the rejection document) at least 21 days before the course start date. CIAM will refund the advance payment, less any administrative costs (bank charges, faxes, telephone calls, etc.). If the cancellation is received less than 21 days before the course start date, no refund will be made.

Image Rights

Students or those enrolled on the courses grant CIAM permission to take photographs, videos or images during lessons and/or activities for educational and/or promotional purposes. To withhold this permission, the student or their parent or guardian (in the case of minors) must make this clear at the time of enrolment.

Data Protection

In accordance with current norms of protecting personal information, we would like to inform our students that all personal information provided to us will be stored in a file of which CIAM-Diloenespañol S.L., headquartered in Convento de La Merced, Santo Tomé 6, 42003, Soria, España, is responsible. Students can exercise their right to access, update, cancel, or contest, at any time their personal information provided to us, according to the terms and conditions that inform current norms protecting personal information (Ley Orgánica de Protección de Datos Personales 2018)